Frequently Asked Questions
Why should I choose KTCHost?
1 Stability
We do provide a quality stable infrastructure with all worldwide reliable branded hardware, software and experienced system administration, so you can save money and use it to increase your company sales instead of concentrating on technical issue.
2 Service
KTCHost has been number 1 for our superior customer and excellent technical service by many independent reviewers/testimonials. Our 100% client satisfaction philosophy has allowed us to be one of the strongest and most reliable web hosting company on the internet, building a client base of happy corporate, eBusiness and personal web hosting clients.
3 All in one Growth Potential
KTCHost offers shared hosting plans, VPS/Cloud and Dedicated plans along with SAP, Disaster recovery projects, its allowing you stay ahead of the competition as your business grows and you can select any plan as per requirement. We are a one of the reliable and most importantly affordable web hosting company. We have a best experienced System Administrators, Network Engineers and researchers team, who are monitoring our all servers 24 hours a day, 7 days a week, 365 days a year to avoid any downtime.
How much disk space and bandwidth will my plan include?
There are no set limits on the disk space usage that we provide in our reseller hosting plans. We want you to have the resources you need to build a great online presence. That being said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in the normal operation of a personal or small business website.
Different plans having different resources limits to provide stable performance to all user websites hosted on same server.
R1 plan
CPU Core: 1
RAM: 1GB
Concurrent connections (EP): 30
Number of processes (nPROC): 50
R2 plan
CPU Core: 1
RAM: 1GB
Concurrent connections (EP): 30
Number of processes (nPROC): 50
R3 plan
CPU Core: 1.5
RAM: 1GB
Concurrent connections (EP): 30
Number of processes (nPROC): 50
Do you have a white labele reseller plan Live chat and help desk support?
Yes, KTCHost offers white labele reseller plan Live chat and help desk support in very affordable rates. Please read
more about it here
Do you offer a Money Back guarantee?
We offer a 30 day money back guarantee on Shared Hosting monthly Plans only, but there are no refunds upon completion of the 30th day of hosting with KTCHost. *Shared hosting monthly plans have a one month money back guarantee, if you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked.
There is no refund for following packages
★ Yearly shared hosting plan is not covered under 30 days money back guarantee as its available in very cheap rates and not possible to make refunds for small amounts because of transaction charges by Banks and Paypal.
★ Domain names as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time.
★ SSL Certificates, once SSL certificate issue, we won't be able to provide you refund, you can make SSL certificate cancellation request before issuing SSL certificate for your domain.
★ Dedicated IPS, if you have purchased dedicated ip on yearly basis then you can convert the dedicated ip order from yearly basis to monthly basis and make a claim for remaining months as per monthly base plan, you won't be eligible for discounts offers on yearly basis.
★ VPS/Cloud and Dedicated Servers, we do not provide refund for monthly basis orders, if you have purchased VPS/Cloud or Dedicated Servers on yearly basis then you can convert the VPS/Cloud or Dedicated Servers order from yearly basis to monthly basis and make a claim for remaining months as per monthly base plan rates, you won't be eligible for discounts offers on yearly basis.
Are there any hidden charges?
KTCHost is not having other hidden charges. We will never charge you for anything without your prior consent.
How long will it take to set up my account?
KTCHost USP is 100% client satisfaction, therefore your account will be activated the very same business day.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Paypal. Payments by check or money order must be mailed to our mailing address. Make checks payable to Kaizen Software Solutions. We do not accept cash.
Can I upgrade my hosting plan at a later stage?
Yes you can. All accounts can be upgraded any time. Upgrades will happen the same business day.
When I upgrade, do I have to pay a setup fee again?
No. Setup fees, we never charge setup fee on any plans.
How will you invoice me?
All accounts invoices are sent via email.
Do you put banners or pop-ups on my web pages?
No, we do not change or tamper with your website, you are the owner of hosting account with us, and you can only make changes in your web pages.
What are your hours of Technical Support?
Phone, email, ticket and chat support is available 24 hours a day, 7 days a week and 365 days a year.
What kind of servers do you use?
We do have all branded server like Dell, HP with Cisco and Juniper technology
Do you monitor your servers?
Yes. System Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
Do you backup my website?
We perform backups of all websites on daily basis for database and weekly basis for files for all shared hosting clients but its used to restore account from backup incase any hardware level issue occurs, it's always recommended to purchase a FTP backup to save your hosting data.
I own a Macintosh Computer and not sure, if I can use your web hosting services or not?
Do you offer Microsoft FrontPage Extensions?
No, due to support for Microsoft FrontPage being discontinued in 2006 by its distributers, we no longer provide FrontPage Extensions.
Do you allow adult content on your servers?
We do not allow adult content on shared servers. This is described as pornographic material. We do allow certain types of artistic material. Please contact live chat support or open ticket, if you have further questions.
Do you allow telnet / SSH access?
Unfortunately on shared accounts we are not able to allow access due to security issues, you can contact live chat support or open ticket, if you want to run any command which required ssh access, so that we can run the command, if it won't cause any problem to server. On all VPS/Cloud and Dedicated plans full SSH access is allowed.
What kind of database access do you provide?
Our main shared hosting only allows for MySQL access, though we do have special shared servers that provide PostgreSQL and SQLite, available upon request. We do not offer MSSQL or Microsoft Access Database. On VPS/Cloud and Dedicated servers, you can manage databases as per your requirement.
What Operating System do you use on the servers?
Our servers currently run Linux hosting on CentOS 6.x and Windows hosting on Windows 2012 R2. Our VPS/Cloud systems are powered by Vmware and KVM.
What version of PHP do you use?
We currently offer PHP 5 only
What version of Apache do you use?
What version of MySQL do you use?
We currently run MySQL 5.x by default.
Can I use Active Server Pages (ASP) on my site?
Yes, you can, you can purchase any windows hosting plan for ASP.
Can I use Java Servlet Pages (JSP) on my site?
Yes, you can, while making an order for shared hosting make a comment that you want Java Servlet supported server because we do not provide Java Servlet support on all shared hosting servers.
Can I purchase a domain name with KTCHost?
Yes. You can order any domain with KTCHost.
Can I purchase a domain name without purchasing a hosting account?
Yes, you can.
Click here and enter the domain you would like to purchase, it is available, you can purchase it without hosting.
I already have a domain name. How do I point it to my new account?
In order to point your domain at our servers, simply contact us on live chat support or open a ticket, so that we can help you to update the nameserver for your domain because we do believe in 100% client satisfaction.
I've changed my domain name servers over, and my site is not coming up. How come?
Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the meantime, you can access your website via a temporary url. (http://servername.ktchost.com/~username). If you experience any other problems with your domain, please contact support.
Can I purchase more bandwidth?
Yes, you can purchase it but we do have limit for extra bandwidth per month.
Can I purchase more email accounts?
No need to purchase more E-mail accounts because we do provide unlimited E-mail accounts with all shared hosting packages.
Can I purchase more SQL Databases?
Yes. Please contact a sales representative for more information
Do you offer a shopping cart?
Yes, we offer shopping carts with best addon packages, it will help you to build your own brand globally in very affordable price.
Do you offer web design and Mobile application development?
Yes, KTCHost has its own design team, mobile application development team that can build a custom website and application for your business or personal web site. For information on our design packages please contact us on Live chat support.
Do you have an affiliate program?
Yes. We have an affiliate program. Please read more about it here.Please read
more about it here
What can I use to build my first website?
You and your clients can develop your website in several different ways i.e. from our website website builder program or 1 click script installer which provide you option to create web site in 1 click only.
What is Fully-Managed Hosting?
Fully-managed hosting means that we will provide assistance with just about any issue or configuration request you may have with your web hosting outside of custom software/script installations (ex: Wordpress, Joomla etc).
How do I transfer my web pages to your server?
You can contact our live chat support agent and they will help you to migrate web pages from old web hosting provider to our server. We do have dedicated migration team, who are responsible to migrate data.
Do You Offer Free Wordpress Migration, updates?
Yes, we do provide support to migrate and update Wordpress free of cost. We do have Wordpress developer as well, who provides support to customize the Wordpress websites, plugin and themes.
