100% WHITE LABELED with 24x7 quality support.
For web hosts, web designers, and more.
Seamless, reliable, secure, cost-effective and 100% white labeled Help desk tech-support solutions for web hosts, web designers, and more.
Our certified technical support engineers are experts in resolving all tier technical issues and also help in increasing your customer base by handling pre-sales and sales queries. we believe in providing 100% quality service to our clients regardless of how big their business is. Our Help desk support service is not only reliable but also affordable and has a huge positive impact on bottom line of our valuable clients. From engaging and tracking visitors to collecting feedback and controlling the team of agents; we do our best at everything.
All Tiers Support | Unlimited Tickets | 30 Mins Response Time | Customized Shift Time
Many businesses have the usual 9 to 5 office hours only, which means customers have no IT support after office hours. Companies that outsource their IT support can provide customers with assistance after office hours. We do provide IT help desks 24-hour assistance. Since customers can have technical problems at any time, you’ll want to provide responsive support to avoid frustrated customers.
A good help desk improves customer satisfaction if it is actively responsive, consistently assists users, and goes the extra mile in service delivery of technical support. This provides support to the company’s objectives and facilitates the growth of its business by increasing the number of returning customers.
The help desk acts as the first place for recording customer complaints, issues and problem. The help desk should not only try to resolve these issues, but they are also responsible for keeping track of all complaints, their type and recurrence level; further, they escalate summary of issues and product shortcomings to the development team. Thus, the help desk acts as the main source of supplying feedback to development team, which by acting on such reports, can update and improve the product.
Outsourcing the help desk allows internal allocation of manpower and other resources towards the core competency of the business. This facilitates higher productivity and focus on mission-critical activities.
By offering scalability and expertise as per issue or emergency situation allows companies to save big money and use resources when actually its required.
KTCHost provides both IT and physical security to its clients as well as employees.
Our Physical security measures include
* Full proof documentation is done for each employee so that KTCHost could track if any of the employees had any criminal record or an issue with his credit in the past.
* KTCHost performs a background check of all the new employees by taking the pain to call their previous employers and verifying their previous employment record.
* In order to protect the confidentiality of business information and other trade secrets, each employee needs to sign a non-disclosure agreement as a condition of employment.
Our IT security measures include
* Restriction of unauthorized access to any system.
* CISCO ASA and firewall implementation.
* Access to a system only through password.
* CD drives and USB drives disabled on all systems.