Frequently Asked Questions
Why should I choose KTCHost?
Do you offer a Money Back guarantee?
We do provide a quality stable infrastructure with all worldwide reliable branded hardware, software and experienced system administration, so you can save money and use it to increase your company sales instead of concentrating on technical issue.
KTCHost has been number 1 for our superior customer and excellent technical service by many independent reviewers/testimonials. Our 100% client satisfaction philosophy has allowed us to be one of the strongest and most reliable web hosting company on the internet, building a client base of happy corporate, eBusiness and personal web hosting clients.
3 All in one Growth Potential
KTCHost offers shared hosting plans, VPS/Cloud and Dedicated plans along with SAP, Disaster recovery projects, its allowing you stay ahead of the competition as your business grows and you can select any plan as per requirement. We are a one of the reliable and most importantly affordable web hosting company. We have a best experienced System Administrators, Network Engineers and researchers team, who are monitoring our all servers 24 hours a day, 7 days a week, 365 days a year to avoid any downtime.
Are there any hidden charges?
We offer a 30 day money back guarantee on Shared Hosting monthly Plans only, but there are no refunds upon completion of the 30th day of hosting with KTCHost. *Shared hosting monthly plans have a one month money back guarantee, if you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked.
There is no refund for following packages
★ Yearly shared hosting plan is not covered under 30 days money back guarantee as its available in very cheap rates and not possible to make refunds for small amounts because of transaction charges by Banks and Paypal.
★ Domain names as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time.
★ SSL Certificates, once SSL certificate issue, we won't be able to provide you refund, you can make SSL certificate cancellation request before issuing SSL certificate for your domain.
★ Dedicated IPS, if you have purchased dedicated ip on yearly basis then you can convert the dedicated ip order from yearly basis to monthly basis and make a claim for remaining months as per monthly base plan, you won't be eligible for discounts offers on yearly basis.
★ VPS/Cloud and Dedicated Servers, we do not provide refund for monthly basis orders, if you have purchased VPS/Cloud or Dedicated Servers on yearly basis then you can convert the VPS/Cloud or Dedicated Servers order from yearly basis to monthly basis and make a claim for remaining months as per monthly base plan rates, you won't be eligible for discounts offers on yearly basis.
How long will it take to set up my account?
KTCHost is not having other hidden charges. We will never charge you for anything without your prior consent.
What forms of payment do you accept?
KTCHost USP is 100% client satisfaction, therefore your account will be activated the very same business day.
Can I upgrade my hosting plan at a later stage?
We accept Visa, MasterCard, American Express and Paypal. Payments by check or money order must be mailed to our mailing address. Make checks payable to Kaizen Software Solutions. We do not accept cash.
When I upgrade, do I have to pay a setup fee again?
Yes you can. All accounts can be upgraded any time. Upgrades will happen the same business day.
How will you invoice me?
No. Setup fees, we never charge setup fee on any plans.
Do you put banners or pop-ups on my web pages?
All accounts invoices are sent via email.
What are your hours of Technical Support?
No, we do not change or tamper with your website, you are the owner of hosting account with us, and you can only make changes in your web pages.
Do you have an online control panel?
Phone, email, ticket and chat support is available 24 hours a day, 7 days a week and 365 days a year.
What kind of servers do you use?
Yes. You can view our demo page for more information.
Do you monitor your servers?
We do have all branded server like Dell, HP with Cisco and Juniper technology
Do you backup my website?
Yes. System Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.
I own a Macintosh Computer and not sure, if I can use your web hosting services or not?
Do you offer Microsoft FrontPage Extensions?
We perform backups of all websites on daily basis for database and weekly basis for files for all shared hosting clients and it's free of cost but if you have VPS/Cloud or Dedicated server, then you can purchase backup plans for servers as per requirement,
Do you allow adult content on your servers?
No, due to support for Microsoft FrontPage being discontinued in 2006 by its distributers, we no longer provide FrontPage Extensions.
Do you allow telnet / SSH access?
We do not allow adult content on shared servers. This is described as pornographic material. We do allow certain types of artistic material. Please contact live chat support or open ticket, if you have further questions.
What kind of database access do you provide?
Unfortunately on shared accounts we are not able to allow access due to security issues, you can contact live chat support or open ticket, if you want to run any command which required ssh access, so that we can run the command, if it won't cause any problem to server. On all VPS/Cloud and Dedicated plans full SSH access is allowed.
What Operating System do you use on the servers?
Our main shared hosting only allows for MySQL access, though we do have special shared servers that provide PostgreSQL and SQLite, available upon request. We do not offer MSSQL or Microsoft Access Database. On VPS/Cloud and Dedicated servers, you can manage databases as per your requirement.
What version of PHP do you use?
Our servers currently run Linux hosting on CentOS 6.x and Windows hosting on Windows 2012 R2. Our VPS/Cloud systems are powered by Vmware.
What version of Apache do you use?
What version of MySQL do you use?
We currently offer PHP 5 only
Can I use Active Server Pages (ASP) on my site?
We currently run MySQL 5.x by default.
Can I use Java Servlet Pages (JSP) on my site?
Yes, you can, you can purchase any windows hosting plan for ASP.
Can I purchase a domain name with KTCHost?
Yes, you can, while making an order for shared hosting make a comment that you want Java Servlet supported server because we do not provide Java Servlet support on all shared hosting servers.
Can I purchase a domain name without purchasing a hosting account?
Yes. You can order any domain with KTCHost.
I already have a domain name. How do I point it to my new account?
Yes, you can. Click here
and enter the domain you would like to purchase, it is available, you can purchase it without hosting.
I've changed my domain name servers over, and my site is not coming up. How come?
In order to point your domain at our servers, simply contact us on live chat support or open a ticket, so that we can help you to update the nameserver for your domain because we do believe in 100% client satisfaction.
Can I purchase more bandwidth?
Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the meantime, you can access your website via a temporary url. (http://servername.ktchost.com/~username). If you experience any other problems with your domain, please contact support.
Can I purchase more email accounts?
Yes, you can purchase it but we do have limit for extra bandwidth per month.
Can I purchase more SQL Databases?
No need to purchase more E-mail accounts because we do provide unlimited E-mail accounts with all shared hosting packages.
Do you offer a shopping cart?
Yes. Please contact a sales representative for more information
Do you offer web design and Mobile application development?
Yes, we offer shopping carts with best addon packages, it will help you to build your own brand globally in very affordable price.
Do you offer a web authoring tool?
Yes, KTCHost has its own design team, mobile application development team that can build a custom website and application for your business or personal web site. For information on our design packages please contact us on Live chat support.
Do you have a reseller plan?
No, we don't believe in web builder software because it's cheap but not useful, therefore we do not provide it but we do provide web site designer in affordable rates, so that clients can build web sites as per their requirement.